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Agreement reached between Government and Norwegian Cruise Line

November 1, 2010

Norwegian Cruise Lines will be paying a total of $100,000 in penalties to nine disabled passengers, as well as $40,000 in civil penalties for ADA violations. The U.S. Justice Department charged the Miami based cruise ship line with failing to provide the required amenities to their disabled passengers, causing them to not be able to enjoy the activities on the cruise.

According to the Justice Department, the cruise line did not provide sign-language interpreters and closed caption television for deaf or hard of hearing passengers. The Daily Business Review reported that those in wheelchairs did not have access between the airport, ship and hotels, and they were charged an additional fee for wheelchair accessible buses that took hours to arrive. At times they were forced to wait in the busses for hours as they were unable to participate in excursions.

People with disabilities should be able to enjoy the activities on cruises just like the other guests. Aside from the fines Norwegian Cruise lines has also agreed to provide reasonable accommodations in the future for disabled passengers. These changes will include shipboard and transportation options for guests with disabilities as well as more timely responses to requests for accommodations.

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